I want to first start off by saying the store was busy this day. This young man came out to help me out of my car, because I’m an old man and can barely walk without the help of a cane. He introduced himself as Robert, and proceeded to help me inside and sit down, we then struck up a conversation and he just simply asked how I’m doing. I want to say this was one of the nicest greetings I’ve ever had at a automotive repair facility, and his willingness to help made me feel like family and then proceeded to tell him about my truck problem and there’s no time flat. He told me he would need time with it and arrange the ride for me home. He then called me with the repair estimate, but had told me the part would not be in for a couple days and I explained I needed my truck, so he sent the young man to come get me pick up my truck and told me he would call me when the part came in and he did just that he even arranged for my truck to be picked up and serviced and brought back to me I have to say Robert really made my day but restored my faith and how a tire shop could be a blast from the past, and how service could be so good .
Thank you so much Wes. First for this awesome recount of your experience here with Robert, and second for being a loyal guest of ours for all these years. Robert is one of the kindest individuals I have had the pleasure of adding to my team. He will always go above and beyond. He does this because it comes naturally. It is genuine. Robert's mission is to provide the very best customer experience possible. I assure you that you have made Robert's week with this glowing review. I am so happy our team is performing at these awesome levels. Thank you for sharing. We strive to exceed your expectations. Mark T
- OK Tire and Automotive